Public offer for access to the Qalqan VPN service

This is an English translation. If it differs from the Russian version, the Russian version prevails.

Individual entrepreneur Dello Denis Sergeevich (INN 770980945851, OGRNIP 326774600254874), the "Provider", offers any person with full legal capacity, the "User", to conclude a service agreement on the terms of this public offer (Articles 435 and 437(2) of the Civil Code of the Russian Federation).

1. Definitions

1.1. Service — the Qalqan VPN service: the Telegram bot @QalqanVPNbot, the website qalqan.app, the VPN servers and the subscription link.

1.2. Subscription — paid access to the Service for 30, 90, 180 or 360 days.

1.3. Plan — the terms of a Subscription: period, price, number of devices, traffic on whitelist servers. Current plans are shown in the bot before payment.

1.4. Traffic package — extra whitelist-server traffic bought for an active Subscription.

1.5. Trial — free access for the period and with the limits shown in the bot, granted once.

1.6. Key — the personal subscription link used by the User's app to connect.

2. Subject

2.1. The Provider gives the User access to its VPN servers under a Subscription, and the User pays for it according to the Plan.

2.2. The service is provided electronically. Access opens automatically right after payment: the Key and setup instructions appear in the bot. Nothing is delivered physically.

2.3. A third-party app (for example, Happ) is used to connect. The Provider is not its developer.

2.4. The Provider does not sell access to third-party websites or services and is not responsible for their content or availability.

3. Acceptance

3.1. Paying for a Subscription, a Traffic package or a bot balance top-up accepts this offer. Activating the Trial accepts it for the Trial.

3.2. The agreement is concluded upon acceptance.

3.3. The User confirms having read and agreed to this offer and the Privacy policy.

4. Prices and payment

4.1. Prices, periods and limits are shown in the bot before payment. The price is fixed at payment and does not change during the paid period.

4.2. Payment is made with Telegram Stars or through the payment providers available in the bot (bank cards and other methods). Card data is processed by the payment provider; the Provider never receives or stores it.

4.3. Subscriptions are sold for 30, 90, 180 or 360 days, counted from payment. A renewal is added to the current period.

4.4. Automatic renewal charges happen only if the User turned them on, and can be turned off at any time.

4.5. Traffic packages are bought for an active paid Subscription. Unused package traffic is kept on renewal.

4.6. The Trial is free and granted once per Telegram account.

4.7. The bot balance can only be used to pay for the Service.

5. Rights and obligations

5.1. The Provider shall open access right after payment, keep the servers running and fix failures within a reasonable time, answer support requests and process personal data under the Privacy policy.

5.2. The Provider may carry out maintenance (announcing it in advance where possible), change the server set without worsening the paid Plan, and suspend access for a breach of section 6.

5.3. The User shall pay on time, not share the Key beyond the Plan's device limit and comply with section 6.

5.4. The User may use the Service within the Plan, contact support and cancel at any time with a refund under section 7.

6. Acceptable use

6.1. The Service must not be used for unlawful activity, including malware, spam, phishing, attacks on networks and services, infringement of third-party rights including copyright, distribution of information prohibited by law, or fraud.

6.2. Reselling access, creating load that disturbs other users and bypassing the Plan's technical limits are prohibited.

6.3. For a breach of section 6 the Provider may suspend or terminate access. If the breach is not confirmed, the Subscription is extended by the suspension time.

7. Refunds

7.1. The User may cancel a Subscription at any time and get a refund on first request.

7.2. The refund is the cost of the unused period: Subscription price × full unused days ÷ Subscription days.

7.3. For a Traffic package, the unused volume is refunded pro rata. The bot balance is refunded in full.

7.4. To request a refund, write to @qalqan_support or admin@qalqan.app with your Telegram ID (shown in the bot under «Profile»).

7.5. The refund is made with the original payment method: to the same card or account, and in Telegram Stars for Stars payments, within 10 days of the request. The time it takes to reach a card depends on the bank.

7.6. Access under a refunded Subscription ends.

7.7. The Trial and bonus credits (including referral bonuses) are not refundable.

8. Liability

8.1. The parties are liable under the law of the Russian Federation.

8.2. The Provider is not liable for outages caused by third parties (internet providers, authorities, website owners, app stores, Telegram) or by force majeure.

8.3. If access was unavailable through the Provider's fault for more than 24 hours in a row, the Subscription is extended by the downtime, or the User may get a refund under section 7.

8.4. The Provider's liability is limited to the amount paid for the current Subscription period, unless the law provides otherwise.

8.5. The User is responsible for their own actions on the internet while using the Service.

9. Personal data

9.1. Personal data is processed under Federal Law No. 152-FZ "On Personal Data" and the Privacy policy.

9.2. The Provider does not record traffic content or browsing history.

10. Term and changes

10.1. The agreement is valid until the end of the paid Subscription period or until the User cancels.

10.2. The Provider may change this offer by publishing a new version at qalqan.app/offer. A paid period keeps the terms in force on the payment date if they are better for the User.

10.3. Claims are sent to admin@qalqan.app and answered within 10 days. Unresolved disputes go to court under the law of the Russian Federation, respecting consumer rights.

11. Provider details

Individual entrepreneur Dello Denis Sergeevich

INN 770980945851

OGRNIP 326774600254874

Tax authority: Federal Tax Service Inspectorate No. 9 for Moscow

Registered on: 06.04.2026

E-mail: admin@qalqan.app

Telegram: @qalqan_support

Website: qalqan.app